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Application Supporter DMS - EASY (m/f/d)

General information

Job Title
Application Supporter DMS - EASY (m/f/d)
Ref #
Loyalty Partner GmbH
Job Area
Information Technology
Job Type

Description & Requirements

Loyalty Partner is an international provider of loyalty management solutions and, through PAYBACK, offers its customers one of the world's leading multichannel marketing platforms. Additionally, the company provides all the necessary tools and services for the implementation of customer loyalty programs through Loyalty Partner Solutions. Loyalty Partner employs over 1,000 colleagues and is headquartered in Munich, with subsidiaries in Austria, Italy, and Poland. As part of American Express, Loyalty Partner is the knowledge hub for marketing and couponing platforms within the group.


Our self-hosted and externally developed DMS system (EASY Archive, EASY Documents & OCR) is in the best hands with you:

  • You are responsible for solving incoming 1st and 2nd level support cases
  • You are flexible in finding solutions
  • You communicate purposefully in English and/or German with your internal customers (e.g. central departments,..)
  • Technical expertise and clear solution communication go hand in hand for you
  • Adherence to and implementation of compliance processes is a matter of course for you
  • You keep our how-to's and documentation up to date
  • If you are interested, you will have the opportunity to support other applications


  • Successfully completed studies in (business) informatics, business administration or comparable training
  • Several years of professional experience (at least 3 years) in application support for EASY software or other DMS solutions
  • Helpful, communicative and solution-orientated
  • High sense of responsibility and integrity
  • Structured and independent working style
  • Very good written and spoken German and English skills

If you enjoy working independently, are flexible and used to a dynamic environment, then apply. We look forward to hearing from you.


  • Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
  • Tasty Breaks: Every visit to our ESSZIMMER tastes like like a short visit to Italy – also for vegetarians and vegans
  • Do it your way: In- house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week
  • Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
  • Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER at a Mystery Coffee, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
  • Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket"