PAYBACK GROUP

We at Loyalty Partner Solutions GmbH are pioneer and technology leaders in high-performance loyalty management software for the airline, retail, travel and transportation sectors. From our headquarters in Munich we develop comprehensive software solutions for the operation of complex customer loyalty programs, which we implement at our clients worldwide.

We develop long-term partnerships with our clients, advise them on their digitalization journey, work on innovative ideas together and put them into practice.

Among the companies that count on our know-how are Lufthansa, for its frequent flyer program Miles & More, Deutsche Bahn AG, PAYBACK, and international air carriers such as China Southern Airlines and United Airlines.

Have you ever wondered which IT systems run the world-renowned loyalty programs of Deutsche Bahn AG, such as BahnCard or BahnBonus? As a Business Analyst (m/f/d), you are part of an agile team shaping the quality of these programs.

Please note that the position is located in Munich, Germany. Three days of on-site work per week are required, and fluent German language skills are a must. Thank you!

YOUR TASKS

• Create decision templates for our customers and advise them on best practices.
• Be part of an agile team and contribute to the overall success.
• Your responsibility includes analyzing and optimizing processes around the BahnCard and BahnBonus programs.
• Creating requirement documents for IT systems is also part of your duties.
• You model business processes in event-driven process chains, domain maps, and value chains.
• You prepare decision templates for our clients and advise them on best practices.
• You are part of an agile team and contribute to the collective success.

YOUR PROFILE

• A degree in Computer Science, Business Informatics, Economics, or a comparable qualification.
• Very good knowledge in the field of business analysis, requirements management, modeling techniques, and documentation of complex matters in Confluence and Jira.
• Experience with agile working methods (Epic/Capability/Feature/User Story).
• Knowledge of standard CRM software products such as Siebel, SAP, or Salesforce.
• High problem-solving skills and analytical thinking.
• Customer-oriented, strategic thinking and working methods.
• Fluent German (at least C1 level) and good English skills (at least B2 level) in speech and writing.

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development, and grow with us to shape our future together.
• Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans.
• Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week.
• Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks.
• Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events.
• Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket".