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ERP & DMS Application Support (m/f/d)

General information

Job Title
ERP & DMS Application Support (m/f/d)
Ref #
Loyalty Partner GmbH
Job Area
Information Technology
Job Type

Description & Requirements

Loyalty Partner is an international provider of loyalty management solutions and, through PAYBACK, offers its customers one of the world's leading multichannel marketing platforms. Additionally, the company provides all the necessary tools and services for the implementation of customer loyalty programs through Loyalty Partner Solutions. Loyalty Partner employs over 1,000 colleagues and is headquartered in Munich, with subsidiaries in Mexico, Austria, Italy, and Poland. As part of American Express, Loyalty Partner is the knowledge hub for marketing and couponing platforms within the group.


You have already gained experience in the support and management of ERP and DMS systems, and you want to:

  • Independently perform 1st and 2nd level support for our IT systems.
  • Review incoming tickets from our service desk and resolve them independently.
  • Proactively and effectively communicate with ticket creators.
  • Work closely with application owners.
  • Make your mark with your own ideas and commitment.


  • Successfully completed studies in (business) informatics, business administration, or a comparable education.
  • Several years of professional experience in application support, ideally in Microsoft Dynamics NAV or Business Central and EASY Document Management.
  • Good knowledge in the area of Microsoft SQL Server and Microsoft SQL databases.
  • Strong sense of responsibility.
  • Structured and independent working style.
  • Very good German and English language skills, both spoken and written.


  • Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
  • Tasty Breaks: Every visit to our ESSZIMMER tastes like like a short visit to Italy – also for vegetarians and vegans
  • Do it your way: In- house KINDERZIMMER, flexible working hours, 30 vacation days and up to 3 days working from home per week
  • Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
  • Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER at a Mystery Coffee, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
  • Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket"