PAYBACK GROUP

We, Loyalty Partner Solutions GmbH, are pioneers and technology leaders in powerful loyalty management software for the airline, retail, travel and transportation industries. Based in Munich, we develop comprehensive software solutions for the operation of complex customer loyalty programs, which we implement for our customers worldwide. We build long-term partnerships with our customers, advise them on the path to digitization, jointly develop innovation topics and implement them.

Companies that count on our know-how include Lufthansa with its frequent flyer program Miles & More, Deutsche Bahn AG with its BahnCard and bahn.bonus programs, PAYBACK with the program of the same name, and international airlines such as China Southern Airlines and United Airlines.

YOUR TASK

• You are responsible for the comprehensive support of the customer relationship with one or more key accounts of LPS in Munich and/or Frankfurt. 
• You continuously develop the existing customer relationship and determine the needs of our customers on the basis of a regular exchange of information.  
• You expand business relationships by cross-selling and upselling existing customers and identify strategies to continuously increase the sales potential 
• You know the (future) needs of the customer and identify possible new business areas where we can deliver added value for our customers 
• You act as a contact person and interface between our customers and our colleagues from the specialist departments 
• You will be responsible for commercial reporting and controlling as well as for the monthly accounting and forecasting process. 
• You will be responsible for the overall proposal phase, including recording customer requirements, preparing proposals, concluding contracts and steering the project into the implementation phase.

YOUR PROFILE

• You have a university degree in business administration, business informatics or comparable training  
• You have relevant professional experience in B2B sales of complex software products and software development projects 
• You already have knowledge or professional experience in the area of CRM / Loyalty or a high affinity to learn it 
• You use your excellent relationship management skills to gain access to the relevant people and decision-makers at the customer, including at senior management level, in the shortest time possible 
• You have a high customer orientation and service mentality as well as strong communication and negotiation skills 
• You have experience in dealing with demanding customers in German corporate structures and are willing to visit them in person on a regular basis

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together. 
• Tasty Breaks: Every visit to our EATING ROOM tastes like a vacation in Italy – naturally also vegetarian or vegan. 
• Do it your way: Your own KIDS' ROOM, flexible working hours, 30 vacation days, and up to 3 days of working from home per week. 
• Move it, move it: Our bonus program for your well-being - have fun in our 24/7 GYM and enjoy everything good for your body and mind during our health weeks.
• Get Together: Get to know and appreciate your colleagues - in our PLAYROOM, during Mystery Coffee, our popular Social Days, at our Ski Events, and festive highlights like Christmas parties, summer parties, and team events. 
• Easy Going: You don't just come to us gladly, but also affordably - with our MVG Jobticket or a travel cost subsidy.