PAYBACK GROUP

We at Loyalty Partner Solutions GmbH are pioneer and technology leaders in high-performance loyalty management software for the airline, retail, travel, and transportation sectors. From our headquarters in Munich, we develop comprehensive software solutions for the operation of complex customer loyalty programs, which we implement at our clients worldwide.

We develop long-term partnerships with our clients, advise them on their digitalization journey, work on innovative ideas together and put them into practice.

Among the companies that count on our know-how are Lufthansa, for its frequent flyer program Miles & More, Deutsche Bahn AG, for its BahnCard and BahnBonus programs, PAYBACK, and international air carriers such as China Southern Airlines and United Airlines.

As Manager Documentation (m/f/d), you are the linchpin for our product documentation with the aim of ensuring that both our customers and, in particular, our internal employees benefit from your knowledge and expertise.

YOUR TASKS

• You develop a structured information landscape in which all product information is centralized and easily accessible, using modern tools such as SharePoint or wikis - the use of AI and LLMs is an interesting field of development for you
• You conduct interviews and take feedback from the organization as well as from our customers to continuously improve the knowledge base
• You define clear standards for the creation and maintenance of our documentation, introduce them into the organization and use methods such as “Definition of Done” and continuous improvement to ensure that our documents always meet the highest quality standards
• You train our employees in the areas of technical writing and knowledge management and advise and guide them in the creation of documentation
• You consolidate the knowledge base and develop efficient onboarding concepts with media support, from documentation to video content, to ensure efficient knowledge transfer within the organization
• You establish a basis and form processes for the onboarding of new employees and external support to ensure rapid integration into our product world

YOUR PROFILE

• You have sound professional experience in knowledge management and technical writing and ideally already have experience in documenting business software
• You have a keen sense of how to present complex issues in a simple and understandable way and have a solid understanding of IT to ensure the technical depth of the documentation
• You have a talent for communication and are a team player, i.e. you can proactively involve your colleagues in the process, get them excited about your topic and also convince stakeholders
• You have a sound knowledge of common tools for knowledge management and the creation of technical documentation including visualizations (e.g. Sharepoint, Confluence, Jira, Mural)
• You enjoy working with people, are good at actively listening and can bundle and bring together the know-how distributed in our organization in a structured process
• Very good English and German skills round off your profile

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development, and grow with us to shape our future together.
• Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans.
• Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week.
• Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks.
• Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events.
• Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket".