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Operations Manager and strategic Product Development (m/f/d)

General information

Job Title
Operations Manager and strategic Product Development (m/f/d)
Ref #
Job Area
Product & Project Management
Job Type

Description & Requirements

PAYBACK is a top player in data-driven marketing worldwide. With the ability to develop digital business models and implement technical trends, we are one the leading companies in the data economy. All technical solutions of the PAYBACK program are developed invented and implemented in Germany. Therefore we provide the latest technologies and have cross-functional and agile teams.

You want to take responsibility and collaborate your ideas to our unique product? You are ambitious and eager to and move things further? Then you are exactly right with PAYBACK. We are looking forward to you getting to know you.


Operations Management:

  • You ensure the smooth functioning of PAYBACK PAY in coordination with the Tech Team and the payment service provider
  • You derive improvement potentials based on the metrics for system performance and implement them
  • You manage the service partners
  • You act as a point of contact for internal and external interfaces related to PAYBACK PAY
  • You handle exceptions dealing with merchants and service partners
  • You maintain our system and process documentation
  • You support and optimize system reporting

Strategic Product Development:

  • You develop PAYBACK PAY in collaboration with PAY Product Management and the Business Team
  • You are responsible for projects related to the further development of PAYBACK PAY
  • You involve service partners in development projects and manage them
  • You monitor and analyze the payment and mobile payment market


  • You have in-depth knowledge of the payment market, processes, and systems.
  • You possess good business or technical knowledge.
  • You have experience in reporting and quality management.
  • You have many years of experience in managing internal and external service providers.
  • You are solution-oriented.
  • You have in-depth knowledge of the mobile payment market, processes, and systems.
  • You are strong in communication and assertiveness, and you find good solutions even in conflict situations.
  • You are empathetic and enjoy working with people.
  • You have experience in project management.
  • You have excellent verbal and written skills in German and English.
  • You are a team player and enjoy working with great colleagues.


  • Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
  • Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans
  • Do it your way: In- house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week
  • Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
  • Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
  • Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket"