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Operational Account Management & Backoffice (m/f/d)

General information

Job Title
Operational Account Management & Backoffice (m/f/d)
Ref #
711
Location
Munich
Company
PAYBACK GmbH
Job Area
Operations & Customer Services
Job Type
Professional

Description & Requirements

Most people are familiar with the term PAYBACK. We'd love to introduce ourselves to you in a bit more detail. You probably know PAYBACK—either from the question at the checkout or through our widely used shopping app. And of course, we hope you answer with “Yes” at the checkout, because with us, you collect more than just °Points. Whether you're a customer, partner, or colleague: with PAYBACK, every action becomes a rewarding experience.

PAYBACK is the leading loyalty program in Germany and one of the largest and most effective marketing platforms in the world. As a pioneer of the data economy, we develop all technical solutions ourselves right here in Munich. Development is something you can do with us, too—both for yourself and together with us for the PAYBACK program.

We’re excited to meet you!


YOUR TASKS

  • You will take over the operational support of our PAYBACK partners, including the internal and external handling of all campaigns for PAYBACK partners. This includes collecting campaign content and transferring it into the booking system
  • This requires daily internal coordination with involved departments as well as external collaboration with PAYBACK partners
  • You will support the sales team in managing PAYBACK partners, actively contributing to the operational implementation of partner-specific campaigns and projects
  • You will organize complex matters and handle multiple parallel topics effectively
  • Acting as a link between PAYBACK partners, the sales team, and internal departments, you will bring strong communication skills to the table
  • You will assist in preparing internal meetings and external partner appointments


YOUR PROFILE

  • Organizing and managing complex topics is your passion
  • Your work is characterized by a high level of quality orientation, conscientiousness, and initiative
  • You are exceptionally resilient, reliable, and enjoy working in a team
  • You are highly structured and have a natural talent for organization
  • You communicate confidently with internal and external stakeholders, always keeping the customer perspective in mind and demonstrating a service-oriented mindset
  • You are proficient in Microsoft Office programs, especially Excel, which you master effortlessly
  • Customer loyalty programs are familiar to you
  • You have a commercial qualification with relevant professional experience or a comparable educational background
  • You possess excellent English and German skills, both written and spoken


OUR OFFER

  • Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
  • Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans
  • Do it your way: In- house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week
  • Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
  • Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
  • Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket"
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