PAYBACK GROUP

YOUR TASKS

• Data Analysis and Model Training:
  • Analyze existing customer service processes to identify automation potentials
  • Monitor the effectiveness and customer satisfaction of automated and AI-supported systems, and continuously improve them
  • Perform data analysis to enhance existing AI models and derive further use cases
    
    
• Concept and Planning:
  • Participate in the development of a long-term roadmap for customer service automation
  • Design automation use cases in close coordination with Product & Tech
    
    
• Development and Implementation of AI-based Automation Solutions:
  • Assist in the implementation of AI-supported chatbots, voice assistants, and self-service platforms for all PAYBACK markets
  • Independently implement optimizations/flows on the respective platforms
  • Collaborate with IT and data analysis teams to integrate automation tools into existing systems
  • Support the integration into the existing contact center landscape

YOUR PROFILE

• Completed studies in business administration, business informatics, computer science, data science, AI, or a similar field
• First experience in implementing AI tools in the areas of customer service or customer experience is desirable
• Relevant experience in customer service, technology implementation, or process automation
• Strong communication and problem-solving skills
• Customer-oriented mindset to design automation in the interest of end-users
• High level of German and English skills

OUR BENEFITS

• Tasty Breaks: Delicious meals in our DINING ROOM – including vegetarian or vegan options, and many are even free of charge
• Move it, move it: 24/7 access to the GYM, where you can train in our fitness studio, and we cover the costs for you
• Do it your way: Flexible working hours, 30 days of vacation, up to 2 days of home office per week
• Easy Going: Germany ticket included
• Get Together: Team events, social days, ski events, and more
• Grow like a Pro: Individual training and development opportunities
• Good Vibes: Dogs are welcome!

PAYBACK is the leading bonus program in Germany and one of the largest and most powerful marketing platforms worldwide. As a pioneer of the data economy, we develop all technical solutions ourselves in Munich. Develop yourself and the PAYBACK program with us.

Interested? 
We are looking forward to your application!

PAYBACK values diversity - come as you are