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Project Manager Customer Service (m/f/d)

General information

Job Title
Project Manager Customer Service (m/f/d)
Ref #
Job Area
Operations & Customer Services
Job Type

Description & Requirements

PAYBACK is a top player in data-driven marketing worldwide. With the ability to develop digital business models and implement technical trends, we are one the leading companies in the data economy. All technical solutions of the PAYBACK program are developed invented and implemented in Germany. Therefore we provide the latest technologies and have cross-functional and agile teams.

You want to take responsibility and collaborate your ideas to our unique product? You are ambitious and eager to and move things further? Then you are exactly right with PAYBACK. We are looking forward to you getting to know you.


  • As a technical contact person, you are responsible for our customer service providers and manage international service providers
  • You independently take on projects, thereby enhancing the customer experience
  • You enjoy being the interface between service providers and internal departments
  • You conduct analyses, create reports on relevant call center metrics, and are responsible for volume planning
  • You are interested in data protection, quality analyses, and fraud topics
  • You continuously optimize systems and processes to reduce lead times and costs
  • You analyze the reasons for customer contact in customer service and develop customer-friendly solutions


  • You possess the ability and interest to familiarize yourself with processes and technical systems in customer service
  • You have experience in managing service providers, ideally in customer service
  • Customer focus, quality, and a service-oriented mindset are at the core of your daily work
  • You excel at analysis and have a strong numerical understanding, along with excellent knowledge of the MS Office suite
  • An independent and structured approach to work is a given for you
  • You communicate fluently in both German and English
  • A successfully completed degree in business administration or a comparable qualification rounds off your profile


  • Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
  • Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans
  • Do it your way: In- house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week
  • Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
  • Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
  • Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket"