PAYBACK GROUP

Loyalty Partner is an international provider of loyalty management solutions and offers with PAYBACK one of the worldwide leading multichannel marketing platforms to its customers. The other subsidiary Loyalty Partner Solutions supply all the tools and services needed to implement customer loyalty programs. The company has a workforce of over 1000 employees. It is headquartered in Munich, with subsidiaries in Mexico, Austria, Italy and Poland. As part of American Express, Loyalty Partner is the centre of expertise for marketing and couponing platforms within the Group.

YOUR TASKS

• Independent management of internal application support for 1st and 2nd level issues for the following partially newly introduced HR systems: Avature, Tivian, electronic personnel file in EASY, DocuSign
• Support and close collaboration with our key users/product owners
• Building application and process knowledge and dealing with technical issues are second nature to you
• Management of software service providers
• Communication interface with the software service provider in coordination with internal departments (HR, Controlling, License Management, Security, Legal, etc.)
• Technical point of contact for the account management at the software service provider
• Responsible for managing and resolving incoming tickets in the service desk – with support from the technical customer service at the software service provider if needed (2nd and 3rd level support)
• Handling change requests – making decisions about technical feasibility (including impacts on other applications)
• Responsible for compliance process adherence and the creation and updating of documentation for our systems (related to support)

YOUR PROFILE

• Successfully completed studies in (business) informatics, business administration, or a comparable education
• Several years of professional experience in application support, preferably in Avature, electronic personnel file in EASY, Tivian, and/or DocuSign
• IT infrastructure, cloud technology, server technology, and on-premises are not just buzzwords for you but part of your daily business, and you are familiar with them
• Strong sense of responsibility and integrity
• Structured and self-reliant working style
• Very good German and English language skills in both spoken and written form
• Knowledge in the field of human resource management is advantageous

If you enjoy working independently, are flexible, and are accustomed to a dynamic environment, then apply. We look forward to having you on board.

If you're interested in looking beyond the horizon, we have a wide range of additional tools/topics that will excite you.

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
• Tasty Breaks: Every visit to our ESSZIMMER tastes like like a short visit to Italy – also for vegetarians and vegans
• Do it your way: In- house KINDERZIMMER, flexible working hours, 30 vacation days and up to 3 days working from home per week
• Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
• Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER at a Mystery Coffee, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
• Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket"