Senior Quality Manager (m/w/d)
Description & Requirements
Most people are familiar with the term PAYBACK. We would like to introduce ourselves to you in more detail. You probably know PAYBACK – either from the question at the checkout or through our widely used shopping app. And we hope, of course, that you answer "Yes" at the checkout, because with us you collect more than just °Points. Whether customer, partner, or colleague: With PAYBACK, every action becomes a rewarding experience.
YOUR TASKS
- You continuously define, implement, and develop our company-wide quality management system (QMS) in accordance with ISO 9001
- You monitor and optimize quality assurance measures and processes and be responsible for expanding quality KPIs and reporting to management
- For new products, changes, or configuration adjustments, you proactively perform risk analyses to identify potential quality issues at an early stage
- You manage quality-related incidents from initial reporting to resolution, including coordinating all teams and stakeholders involved
- You plan and conduct internal audits and promote a strong culture of quality responsibility throughout the company, including through employee training
YOUR PROFILE
- You have successfully completed your studies and have several years of senior experience in quality management, ideally in CRM or consulting
- You own in-depth knowledge of setting up and implementing quality management systems (QMS) in accordance with ISO 9001
- You have a strong technical and procedural understanding that enables you to quickly grasp complex system and process relationships
- You have a proven track record as a project manager and coordinator of interdisciplinary teams and are distinguished by your excellent analytical skills and critical thinking abilities
- You have a confident manner, the ability to question the status quo and push for solutions, coupled with business fluent German and very good English skills
OUR BENEFITS
- Tasty Breaks: Delicious meals in our DINING ROOM – including vegetarian or vegan options, and many are even free of charge
- Move it, move it: 24/7 access to the GYM, where you can train in our fitness studio, and we cover the costs for you
- Do it your way: Flexible working hours, 30 days of vacation, up to 2 days of home office per week
- Easy Going: Germany ticket included
- Get Together: Team events, social days, ski events, and more
- Grow like a Pro: Individual training and development opportunities
- Good Vibes: Dogs are welcome!
PAYBACK is the leading bonus program in Germany and one of the largest and most powerful marketing platforms worldwide. As a pioneer of the data economy, we develop all technical solutions ourselves in Munich. Develop yourself and the PAYBACK program with us.
Interested?
We are looking forward to your application!
PAYBACK values diversity - come as you are