PAYBACK GROUP

We at Loyalty Partner Solutions GmbH are pioneer and technology leaders in high-performance loyalty management software for the airline, retail, travel, and transportation sectors. From our headquarters in Munich, we develop comprehensive software solutions for the operation of complex customer loyalty programs, which we implement at our clients worldwide.

We develop long-term partnerships with our clients, advise them on their digitalization journey, work on innovative ideas together and put them into practice.

Among the companies that count on our know-how are Lufthansa, for its frequent flyer program Miles & More, Deutsche Bahn AG, for its BahnCard and BahnBonus programs, PAYBACK, and international air carriers such as China Southern Airlines and United Airlines.

As System Engineer / Technical Operations Specialist (m/f/d), you will be part of an agile team and help shape the future of these programs!

Please note that the position is located in Munich, Germany. Three days of on-site work per week are required, and good German language skills (at least B2 level) are a must. Thank you!

YOUR TASKS

• You are jointly responsible for technical support for the areas of AWS Cloud, Data Warehouse, Oracle Siebel, Linux and Windows servers, and marketing systems.
• Together with your team, you will support and advise our customer, Deutsche Bahn, on technical and professional matters, such as troubleshooting and optimizations, concept development and new requirements.
• You will take on partial responsibility for the analysis, coordination, and quality assurance of all operational issues.
• With your expertise, you will contribute to the agile further development and optimization of our CRM processes and the system-technical implementation of customer requirements.
• You will provide in 2nd level support (alternating on-call duty).

YOUR PROFILE

• You have a completed degree in computer science, business informatics or a comparable qualification (e.g., training and further education).
• You bring experience with SQL, Unix/Linux and Windows Server; additional experience with data warehousing, NoSQL, cloud infrastructure (e.g. AWS), Siebel, and/or IT monitoring are a plus.
• You ideally have a basic understanding of shell scripting and virtualization/containerization (e.g. with Docker and Kubernetes).
• You enjoy working in large, complex system landscapes.
• You have a great interest in understanding the relevant business topics to be able to provide operational input and support your colleagues with your technical know-how in a targeted manner.
• You have a high degree of flexibility, commitment, and an independent working style.
• You can think in processes and have an analytical mind, coupled with a hands-on mentality.
• You can communicate confidently in a business context, both in German and English (at least B2 level).

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development, and grow with us to shape our future together.
• Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans.
• Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week.
• Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks.
• Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events.
• Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket".