PAYBACK GROUP

Loyalty Partner is an international provider of loyalty management solutions and offers with PAYBACK one of the worldwide leading multichannel marketing platforms to its customers. The other subsidiary Loyalty Partner Solutions supply all the tools and services needed to implement customer loyalty programs. The company has a workforce of over 1000 employees. It is headquartered in Munich, with subsidiaries in Austria, Italy and Poland. As part of American Express, Loyalty Partner is the centre of expertise for marketing and couponing platforms within the Group.

With you, our self-hosted and externally developed DMS system (EASY), our constantly evolving ERP system (Microsoft Dynamics NAV 2017 with timely expansion to Business Central) and our recruiting tool (Avature) are in the best hands.

YOUR TASKS

• You are responsible for solving incoming 1st and 2nd level support cases and are flexible in finding solutions
• You communicate purposefully in English and/or German with your internal customers (central departments such as HR, GCO,...)
• Technical expertise and clear solution communication go hand in hand for you
• Adherence to and implementation of compliance processes is a matter of course for you and you keep our how-to's and documentation up to date
• If you are interested, you will have the opportunity to support other applications

YOUR PROFILE

• You have successfully completed a degree in (business) informatics, business administration or comparable training
• You have several years of professional experience (> 3 years) in the application support of EASY or other DMS solutions OR in Microsoft Dynamics NAV or Business Central application support AND in the support of recruiting solutions such as AVATURE
• You are characterized by helpfulness, strong communication skills and solution orientation
• You have a high sense of responsibility and integrity as well as a structured and independent way of working
• Very good written and spoken German and English skills round off your profile

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
• Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans
• Do it your way: In- house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week
• Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
• Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
• Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket"